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Privacy Policy – How We Handle Your Information

We collect and protect the information you share when you open your account, fund your wallet, or contact support.

Data collection explainedSecure storage practicesContact us anytimeRequest changes easilyKnow your rights

What We Collect and Why

surga33 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you register, we ask for your name, email, phone number and date of birth to verify your identity and comply with local regulations. Payment data—like your Touch 'n Go, GrabPay, Boost or FPX account details—passes through secure gateways; we store only transaction records, not your

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full credentials. Session cookies track your login state and language preference so you stay signed in across pages. Device fingerprints help us spot unusual activity and keep your account safe. We retain this information for as long as your account remains active and for the period
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required by Malaysian law after closure. Access depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH US

Contact Paths for Privacy Questions

If you want to see what data we hold, update a detail, or ask how we use cookies, our support team is ready.

Live Chat Open the chat icon on any page and ask about your data, account security, or cookie settings. Our team replies in minutes, walks you through your options, and confirms changes immediately so you stay in control of your information.

Email Support Send your privacy question or data request to our support inbox. Include your registered email and account username. We reply within 24 hours with the details you asked for or the steps we've taken to update your records.

FAQ Section Browse answers about data collection, retention periods, cookie types, and your rights under Malaysian regulations. Each answer links to the relevant part of this policy so you can cross-reference the full wording and understand exactly what applies to you.

HOW WE PROTECT

Data Handling, Cookies, Security and Retention

We encrypt personal details at rest and in transit, run regular security audits, and limit internal access to staff who need it for verification or support.

Encryption Standards

Your name, email, phone number and payment records travel over TLS connections and sit encrypted in our database. Only hashed tokens move between your device and our servers during login, so even if a session is intercepted the attacker gets no plaintext credentials.

Cookie Types

Session cookies keep you logged in and remember your language choice. Analytics cookies count page views and lobby visits to help us improve navigation. You can block analytics cookies in your browser; session cookies are required to use the platform and expire automatically when you close the tab.

Access Controls

Only account-verification staff and senior support agents can view your full profile. Payment processors see masked card or wallet details. Developers work with anonymized test data. Every lookup is logged and audited monthly to catch unauthorized access before it spreads.

Retention Policy

Active-account data stays on file while you play. When you close your account we archive transaction history for seven years to meet Malaysian record-keeping rules, then purge it entirely. Session logs and device fingerprints delete after 90 days unless flagged for fraud investigation.

Third-Party Sharing

We pass your name and transaction amount to payment gateways when you fund your wallet or request a withdrawal. Game studios receive only a session token and your chosen display name, never your email or phone. We never sell your details to advertisers or data brokers.

Your Rights

You can request a copy of the data we hold, ask us to correct an error, or delete your account and all linked records. Contact live chat or email support with your username and registered email. We fulfill data requests within 14 days and send confirmation once the change is complete.

Privacy Policy FAQ

These answers cover the privacy questions we hear most often. If your concern isn't listed, reach out through live chat or email and we'll explain how our policy applies to your situation.

We ask for your full name, email address, phone number and date of birth. This information verifies your identity, lets us contact you about withdrawals or account issues, and ensures you meet the age requirement for playing. Payment details like your Touch 'n Go or GrabPay account pass through secure gateways and we store only transaction records.

Transaction history and account details stay archived for seven years to comply with Malaysian financial regulations, then we delete them permanently. Session logs and device fingerprints purge after 90 days unless they're part of an active fraud investigation. Once the retention period ends, no recovery is possible.

Yes. Contact live chat or email support with your registered email and username. We'll send a report listing your profile details, transaction history, cookie settings and any flagged activity. The report arrives within 14 days and you can request updates or deletions after reviewing it.

We send your name and transaction amount to payment processors when you deposit or withdraw. Game studios receive a session token and your display name, never your email or phone. We don't sell data to advertisers or brokers, and we only disclose records to regulators when legally required.

Session cookies keep you logged in and save your language preference. Analytics cookies track page views so we can improve navigation. You can block analytics cookies in your browser without affecting gameplay. Session cookies are required to use the platform and expire when you log out or after 30 days of inactivity.

Log in, open account settings, and enter the new contact detail. We'll send a verification code to confirm the change. If you can't access your account, contact live chat with your registered email and username. Our team will verify your identity and update the record manually.

Reach our support team through live chat for the fastest answer or send an email if you prefer a written response. Include your registered email and a brief description of your concern. We reply within 24 hours with the information you need or the steps we've taken to address your request.

Privacy Policy – How We Handle Your Information

Contact Paths for Privacy Questions

Data Handling, Cookies, Security and Retention

Encryption Standards

Cookie Types

Access Controls

Retention Policy

Third-Party Sharing

Your Rights

Privacy Policy FAQ

01 What personal information do you collect when I register?

02 How long do you keep my data after I close my account?

03 Can I see what data you have on file for me?

04 Do you share my information with third parties?

05 What cookies do you use and can I disable them?

06 How do I update my email or phone number?

07 Who can I contact if I have more privacy questions?

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